Account Integrity Project Manager, WhatsApp

  • Individual Contributor
  • Menlo Park, CA, USA
  • This position has been filled
  • Experience level: 3+ years

Website WhatsApp

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started. WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp helps people connect and share no matter where they are in the world. The Trust & Safety team at WhatsApp is dedicated to ensure that those users have a safe, secure and high-quality experience. We are responsible for educating and protecting our users from unwanted/unsolicited messages, media, and phishing attempts. We partner with safety engineers to identify patterns and behaviors using internal tools to mitigate attacks and other violations. We’re looking for an Account Integrity Project Manager to help our Account Integrity team operate more efficiently and proactively develop innovative ways to protect our end users. In this role you will address large-scale account integrity issues and partner with Product, Engineering, Data Science and Legal teams to create scalable solutions.

Responsibilities

  • Manage day-to-day Business Integrity Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
  • Partner with cross-functional teams such as Product, Engineering, Marketing, Legal to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale
  • Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
  • Gather, analyze and utilize relevant data to develop solutions that improve the overall user experience and safety
  • Effectively plan and manage complex projects from the initial ideation phase through final execution to further our mission
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
  • Be a Trust and Safety subject matter expert, and maintain expertise by regularly performing operational core work, handling escalations and quality audits
  • Develop a deep end-to-end understanding of Trust and Safety and how it affects our community
  • Gather, analyze and utilize relevant data to drive efficient analytics and reporting

Minimum Qualification

  • 3+ years of work experience in role involving strategic/analytical initiatives (operations, project management, consulting experience, data analysis or technical systems)
  • Experience with program management using strategic, analytic and creative evaluation with a focus on end goal upstream problems solving
  • Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into simple and concise communication
  • Experience building connections with cross-functional partners and team members through effective communication and collaboration, while delivering results in a goal-oriented environment
  • Experience working in a global cross-functional environment across multiple time zones with competing deadlines
  • Self-starter, intellectually curious and creative individual with experience operating in ambiguity

Preferred Qualification

  • Avid WhatsApp user
  • 5+ years experience managing projects or process improvements
  • Experience working within a formal methodology (Six Sigma, Agile, etc.)
  • Intermediate knowledge of data tools such as SQL, Tableau, Looker or other coding languages and data visualization tools