Community Moderation Program Manager

  • Entry Level
  • Remote-Friendly
  • TSPA Members
  • San Francisco, CA, USA or Remote

Discord

This content was reproduced from the employer’s website on September 1, 2021. Please visit their website below for the most up-to-date information about this position.

At Discord we recognize that our moderators are the foundations of any good community. Moderators don’t just keep the peace—without them, the servers that feel like home to so many of us just wouldn’t be the same. We believe that by empowering these community leaders with the resources to succeed, we won’t have to just imagine a place- we can help make it a reality.
As a member of the Community Moderation team you’ll be interacting directly with moderator teams across a variety of programs and communities, and be providing support for moderators navigating our growing moderator ecosystem. You’ll help lead volunteer moderator teams across a wide variety of community projects and answer user questions related to our education and community initiatives. You’ll also be working closely with internal teams at Discord on major cross-collaborations that impact communities across the platform, both big and small, with a dedicated focus on community health and safety.
What you’ll be doing
  • Coordination and participation in live and digital events representing Discord’s community moderation efforts
  • Produce education products and content, such as the Discord Moderator Academy
  • Plan a content roadmap and curriculum that spans a variety of mediums, from articles to fully structured courses and learning paths, as well as audio resources like podcasts and educational video content focused on building and moderating communities, large and small
  • Plan community events across Discord’s moderator communities, including learning opportunities, product showcases, interviews with academic collaborators, and teams from throughout Discord’s organization
  • Facilitate regular meetings with the moderators in our programs to announce project updates, coordinate on program initiatives, and provide continuing education
  • Meet with VIPs and stakeholders to address urgent safety concerns and answer moderation or server questions
  • Triage reports, questions, and other concerns relation to community moderation initiatives
What you should have
  • A deep commitment to online safety and supporting moderators who build healthy online communities
  • Strong problem solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms
  • Familiarity with operational tasks that support rapidly-growing programs
  • Incredible interpersonal skills: members of the team interface with moderators from all walks of life directly, and should have integrity, empathy, and understanding in working with them
  • Exceptional communication skills, written and verbal
  • Ability to navigate a fast-growing company and organization dedicated to community moderation
  • Project and program management skills and experience driving cross-team collaboration
  • Familiarity with data dashboard software
Bonus Points
  • Fluency in Spanish, French, or German
  • Experienced in developing healthy and vibrant communities
  • Experience with content creation geared towards education
  • In-depth knowledge of internet culture and trends
  • Familiarity with ticketing systems, enough that you know keyboard shortcuts
Benefits and Perks
  • Medical insurance including Health, Dental, Vision
  • 18 paid holidays + 4 weeks PTO
  • Unlimited sick days
  • Parental Leave and fertility benefits
  • Supported-employee clubs and Employee Resource Groups
  • Commuter Contributions of $270 a month (pretax)
  • Daily lunches and unlimited snacks
  • Monthly gym and fitness stipend

To apply for this job please visit discord.com.