Law Enforcement Response Team Associate, APAC

  • TSPA Members
  • Singapore
  • Experience level: 3+ years

Website Facebook

This content was reproduced from the employer’s website on September 30, 2021. Please visit their website below for the most up-to-date information about this position.

The Facebook Legal team is seeking a motivated, highly-organized, detail-oriented candidate with impeccable judgement to join our Law Enforcement Response Team for the South Asian market, and to support the APAC team. The right candidate must have a strong work ethic, impeccable judgement and exceptional partnering skills. The position is full-time and based in our Singapore office.

Law Enforcement Response Team Associate, APAC Responsibilities

  • Bring operational excellence to a team that handles a large volume of requests from law enforcement, and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
  • Review, analyze and process high volumes of incoming requests from law enforcement authorities and governments in the APAC Region, as business need arises, with high quality, speed, and accuracy.
  • Record and clearly articulate operational decisions ensuring compliance in line with policies and procedures.
  • Implement high-quality and efficient processes and practices for maintaining and exceeding productivity and quality service level agreements.
  • Support escalations related to sensitive subject matter, and remain up to date on key workflow changes, policy updates and operational guidelines
  • Participate in after-hours and weekend duty along with regular & permanent weekend shifts.
  • Clearly respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone
  • Working with a cross functional team, drive improvements to policies and processes within the law enforcement response team.
  • Willing and able to maturely work with sensitive issues that include child exploitation, graphic violence, self-injury and other content which may be considered offensive or disturbing.

Minimum Qualifications

  • BA/BS degree and 3+ years of relevant operational experience.
  • Excellent verbal and written communication skills
  • Strong attention to detail to ensure quality of work.
  • Self-starter requiring minimal direction.
  • Proven ability to analyse information to assess threat and risk.
  • Proven ability to make effective decisions independently using good judgement and rationale
  • Fluency in English is required.
  • Experience prioritizing multiple functions and tasks while managing work time without compromising quality
  • General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role)
  • Experience working independently and using good judgment
  • Be comfortable dealing with high pressure escalations, grey areas and pulling in cross functional experts, when appropriate, to resolve issues swiftly
  • Experience with various computer systems, Internet technology and software

Preferred Qualifications

  • Exposure to South Asian Languages and the ability to read Hindi script as this role will involved respond to law enforcement requests within these jurisdictions.
  • Knowledge of Facebook’s suite of products

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