Manager, Global Trust Partner Projects

Airbnb logo
  • TSPA Members
  • Singapore, Singapore
  • Experience level: 15+ years

Website Airbnb

This content was reproduced from the employer’s website on September 30, 2021. Please visit their website below for the most up-to-date information about this position.

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Reporting directly to the Head of Process, Strategy and Optimization, this role will drive global programs for Trust Operations organization.

Key responsibilities:

  • Drive critical strategy and transformation projects and initiatives
  • Define and rollout Project Management tools and best practices, scaling and reinforcing PM capabilities across the organization
  • Create governance frameworks and policies ensuring the right people have access to the right, and relevant information in order to make strategic decisions.
  • Ensure we have the right resources at the right time so we can deliver high-visibility, high-return projects.
  • Define what organizational resources should be shared and establish mechanisms to distribute them optimally across projects.
  • Create and enable team efficiency by facilitating collaborative knowledge transfers between project teams.
  • Make project plans, reviews, templates and documentation widely available to the team so that we save time and costs that would have otherwise gone into rework.
  • Gathering data about project progress, status of milestones, and goals reached so we can regularly report on project health.
  • Establish and maintain project/initiative portfolio view, including effective monitoring, controls, OKRs and success metrics.
  • Inspect project operational efficiency and assess the financial performance against a project’s return on investment and non-financial benefits.
  • Steer cross-functional teams, incl. both internal and external project members.
  • Interconnect project delivery with powerful change management


The successful candidate will be an experienced project management professional in the BPO environment with:

  • Minimum 15 years experience in hands-on project and change management
  • Minimum 5 years in direct partner management (contract, operational)
  • Backgrounds in top-tier consulting and fast-paced tech-driven organisations preferred
  • Degree in business, engineering, or computer science or any related qualifications
  • Knowledge of 6-sigma methodologies and demonstrated ability to apply them in a lean, pragmatic way
  • Extremely proficient at using Google sheets / Excel to financial model unstructured problems
  • Extremely proficient with Gantt / Project management software
  • Experience working with senior decision makers
  • Strong communication/interpersonal skills
  • Proven analytical background
  • Happy to handle multiple projects at the same time
  • Detail oriented, analytical and inquisitive
  • Ability to work independently and with others
  • Extremely organized with strong time-management skills

In terms of the performance and personal competencies required for the position, we would highlight the following:

Executing for Results

  • Ethics, confidence, managing ambiguity and being open to learning
  • Bias towards action and results delivery which are critical in a highly performance oriented environment; passion for quality and efficiency and a strong can-do attitude
  • A person with entrepreneurial drive, persistence, willing to go the extra mile
  • Strong internal client-focus and centricity
  • Distinct credentials to drive results by taking a proactive medium- and long-term view of business goals and objectives

Building Relationships and Using Influence

  • Attentive listener, open-minded, and with strong interpersonal skills so that the necessary alliances with internal and external groups can be forged and developed quickly.
  • Excellent communication, negotiation, interpersonal and intercultural skills
  • Ability to influence and positively impact high caliber and self-confident peers and colleagues

To apply for this job please visit