Manager, Legal Policy Removal Requests – Trust & Safety

  • People Management
  • TSPA Members
  • Singapore
  • Experience level: 3-5 years

Website Twitter

This content was reproduced from the employer’s website on May 25, 2021. Please visit their website below for the most up-to-date information about this position.

Twitter Trust & Safety seeks an experienced, team-focused people manager to join our Legal Policy team in Singapore. You will focus on content removal requests from around the world.

You will:

  • Oversee investigation, logging, handling, follow-up, and documentation for handling of content removal requests in conjunction with the regional lead

  • Motivate your team to efficiently and accurately produce quality work product

  • Collaborate closely with Legal Policy management and other team members distributed across the world to continuously iterate on relevant policies and workflows, and collaborate on related strategies with our in-house counsel and public policy teams.

  • Create and improve processes and documentation, conduct accuracy assessments, contribute to broader Trust & Safety initiatives, and coordinate communications across the team and with other internal partners across the company.

  • Continuously evaluate and propose improvements for existing operations, frameworks, policies, and processes; effectively delegate tasks and see projects through to completion

  • Actively and diligently strengthen your team through purposeful hiring and implementing comprehensive employee development plans. Your team is responsible for processing sensitive legal requests from start to finish, including document intake, processing, and follow-up.

  • Adapt quickly to changes in a high-demand environment, able to delegate effectively, remain calm, focused and communicative in high-pressure situations, and encourage great work from your team. 

  • Assess current and future team needs in a dynamic legal and regulatory environment, all with an eye toward protecting our users and promoting transparency. Familiarity with developing policies for handling legal content issues, as well as scaling operations and working with distributed teams is required and comfort with, and enjoyment of, electronic communications is critical.

  • Actively recognize team needs, anticipate issues, propose viable solutions, and ensure compliance with SLAs and established procedures

  • Facilitate development opportunities and strategic direction for team

  • Maintain open, detailed, and regular communication with all internal teams, and communicate clear and objective explanations of process and policy

  • Prioritize and coordinate team’s handling of critical issues, working cross-functionally as needed

  • Provide on-call support in team-wide Emergency Disclosure Requests rotation, and making proactive referrals



Who You Are:

  • You have: 

    • 3-5+ years of relevant experience (with 1-3 years of management experience) including familiarity with legal content removal requests, policy development, oversight of large-scale operations, and a consistent track record of team development

    • Strong management, leadership and team development skills; you set clear priorities for your team and eliminate barriers to success

    • Exceptional written and verbal communication skills, and are comfortable communicating externally on behalf of the team

  • You are: 

    • Passionate and enthusiastic about protecting user privacy and freedom of expression

    • Patient, positive, driven, flexible, and open-minded; in short, you are a great teammate

  • You can: 

    • Collaborate effectively with a global multicultural team of partners, sometimes with competing priorities

    • Successfully manage numerous projects simultaneously under pressure and time constraints; you have excellent business judgment and think strategically


Strongly Preferred Qualifications:

  • 3-5+ years in a similar role at a tech company

  • Bachelor’s Degree or equivalent experience

  • Multilingual

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