Policy Implementation Manager – Trust & Safety

  • TSPA Members
  • Mountain View, CA, USA
  • Experience level: 5+ years

TikTok

This content was reproduced from the employer’s website on May 23, 2021. Please visit their website below for the most up-to-date information about this position.

Responsibilities

TikTok is the leading destination for short-form mobile video.
 
Our mission is to inspire creativity and bring joy. The Trust & Safety team at TikTok helps ensure that our global community is safe and empowered to create and enjoy content across all of our applications.
 
The efficacy of our content policies relies on how they are operationalized. Within Trust & Safety, the Policy Implementation team works to roll-out and improve the deployment of our policies. As a Policy Implementation Manager, you are part of a team that focuses on driving the deployment of scalable policy solutions through your deep operational expertise. You are the link between our Policy and Operations teams and provide a crucial bridge for feedback on the effectiveness of our policies.
 
You are passionate about user safety, wake up excited to make an impact in millions of people’s lives, and switch readily from thinking strategically about policy workflows and infrastructure to managing tactical execution decisions. Your background and professional expertise are grounded in areas related to online operations, consulting, or project management, and you have demonstrated this through a track record of achievements in helping launch major initiatives. You enjoy working in a collaborative working style in a fast paced environment.
 

What will I be doing?

  • Streamline the content policy implementation process to launch and iterate new policies
  • Provide strategic solutions and guidance to Policy teams to enable more effective operability of our content policies
  • Suggest strategic process improvements addressing opportunities in standardization, tooling, and cross-functional collaboration
  • Facilitate effective cross-functional communication and collaboration between Policy and Operations teams
  • Represent the region in large scale projects touching on content policy implementation.

Qualifications

What should I bring with me? • 5+ years of experience in a relevant field (e.g., policy implementation and/or enforcement, program management, consulting, operations). • Excellent cross-functional project management skills, good communication skills; a passion to unite people behind a common goal • Proven track record of pushing organizational or process changes. • Baseline exposure to Policy development and content policy issues. • Ability to work in fast-moving and ambiguous environment. Even better if: • Experience in working with international partners across different time zones and cultures. • Experience in six-sigma or similar lean processes. • Direct experiences working in Trust & Safety operations. • Experience working in transformational change, front-line trainings, and/or tooling & databases. • Working proficiency in a second language (e.g., Spanish, Portuguese, Mandarin) • Advanced degree in a related field.

To apply for this job please visit careers.tiktok.com.