Policy Manager, Trust & Safety

  • TSPA Members
  • San Francisco, CA, USA
  • Experience level: 5-7 years

Tinder

This content was reproduced from the employer’s website on May 31, 2021. Please visit their website below for the most up-to-date information about this position.

During these extraordinary times, Tinder is continuing to grow our team. We currently work together remotely, and we’ve adapted our recruiting processes to accommodate virtual interviews with prospective hires. We’ve always believed in using technology to bring people together, share experiences, and foster innovation; physical distance won’t keep us from forming team bonds and meaningful connections. Tinder brings people together. With tens of millions of users and a presence in 190 countries, our reach is expansive—and rapidly growing. Your work here can change the world. 
 
Our Trust & Safety Operations team is dedicated to keeping our users safe and creating a respectful environment while swiping. We are looking for our first (!!) Policy Manager – Trust & Safety to join our team. You will lead our policy efforts globally, including the development, documentation and implementation of Tinder’s user policies and Community Guidelines on a global scale, improving customer experience through user education initiatives, and improving overall quality and efficiency of our operations teams. 
 
Positivity and attention to detail are a must. If you are a great teammate with a passion for problem solving, we want to hear from you.

In this role you will:

    • Develop, refine and operationalize Tinder’s user policies to ensure that they can be enforced consistently and at scale around the world
    • Analyze existing policies to ensure consistency with Tinder’s brand philosophy and business strategy
    • Project manage policy projects, including proactive and ongoing communication with internal stakeholders and portfolio partners such as Product, Comms, Marketing, Legal and others.
    • Key topics may include (but are not limited to) content moderation, anti-discrimination, impersonation, nudity etc
    • Act as a global escalation point of contact for policy questions and handle internal communications for policy issues
    • Build and articulate policy strategy and changes to internal stakeholders
    • Work cross functionally on user policy education initiatives
    • Collaborate with inhouse and external Operational teams to improve and maintain policy feedback loops

We’re looking for:

    • Minimum of 5-7 years experience in drafting, implementing and enforcing user policies
    • Excellent written and verbal communication skills
    • Excellent cross-functional project management skills
    • Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
    • Knowledge of working with both inhouse moderation and escalations teams, as well as external partner teams
    • Ability to juggle multiple tasks/timelines at once, navigate ambiguity and is passionate about safety policy as a subject matter
    • Extreme attention to detail
    • Excellent judgement
    • Passion for helping people
    • Bachelor degree or higher

To apply for this job please visit jobs.lever.co.