Process Improvement Manager

Airbnb logo
  • Individual Contributor
  • TSPA Members
  • Seattle, WA, USA
  • Experience level: 10 years

Website Airbnb

This content was reproduced from the employer’s website on September 30, 2021. Please visit their website below for the most up-to-date information about this position.

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Reporting directly to the Head of Process, Strategy and Innovation, this candidate will drive the global process ideation and process effectiveness strategy.

Key Responsibilities:

  • Establish a systematic approach for optimizing cost of product development and manufacturing by eliminating wastage
  • Lead, manage and facilitate the Lean initiatives/programs across the Trust Ops organization
  • Champion the “KAIZEN” philosophy and establish the adoption of Lean methodology in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects
  • Lead and drive cross-functional project teams to :-
    • Ensure project goals are on budget and on schedule
    • Develop stakeholder’s requirements into an approved project charter
    • Analyze business, processes and systems performance, and identify improvement opportunities
  • Ensure improvement methodology and tools are utilized effectively to achieve maximum results
  • Involve in projects implementing the digitalization and transformation process as well as ensuring operational alignment across the group
  • Work closely with stakeholders in Operations to drive product research and development in delivering the best value to our customers
  • Facilitate discussion, decision making, and conflict resolution with stakeholders.
  • Work with internal controlling to establish transparency on direct and indirect product cost
  • Responsible for lean strategy development & deployment
  • Be accountable on the cost optimization initiatives tracking


The successful candidate will be an experienced process engineering professional with:

  • Master / Bachelor Degree in Engineering, or Science, (Industrial Engineering background is preferred)
  • 10 years of experience in an operations related field with min 6 years exposure in a Lean manufacturing environment
  • Extensive hands on experience in developing and successfully driving Lean practices and developing a sustained mindset for Kaizen within an organization
  • Must be Advanced Green Belt or Black Belt trained with proven ability in the application of Lean Six Sigma methods and other continuous improvement tools
  • A team player with high Initiative, demonstrated planning skills, strong data-driven analytical abilities and proven performance in operation problem-solving
  • Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
  • Proven organizational and leadership skills to motivate and influence others positively to drive for results
  • Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization
  • Excellent verbal and written communication skills
  • Versatile & organized

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