Senior Site Policy (Safety & Cybercrime) Domain Specialist

  • Individual Contributor
  • TSPA Members
  • Anywhere
  • Experience level: 4-7 years


This content was reproduced from the employer’s website on June 16, 2021. Please visit their website below for the most up-to-date information about this position.

The Position

Are you a strong team player who’s passionate about protecting people from online abuse? Are you interested in exploring unique challenges at the intersection of safety and freedom of expression that require a multidisciplinary approach and creative solutions? Excited about the idea of working as part of a global, diverse team? If so, we’d love to hear from you.

Who We Are:

The teams in Twitter’s Trust & Safety department are on the front lines of safety, expression, and policy issues that affect the Internet. Safety Policy works to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves.

What You’ll Do:

You will be responsible for researching, drafting, and driving process changes for policy and safety solutions to better serve our customers. You will build relationships with key internal partners and work with those teams to implement, enforce, and communicate our policies in a clear, objective, and patient way. You will drive data-based decisions and implement key changes to improve policy performance over time, as well as respond to escalations on complex cases. 

Please Note: depending on our needs, this role may require working on weekends (either Tuesday-Saturday or Sunday-Thursday, as opposed to Monday-Friday).

Who You Are:

  • You are passionate about protecting user safety and freedom of expression and have a deep understanding of global online safety and abuse matters.
  • You are resilient and enjoy working independently.
  • You have the ability to anticipate needs and develop and implement solutions, before others have to inform you of them.
  • You are extremely detail-oriented and patient, with extraordinary communication skills.
  • You are enthusiastic, adaptable, and can quickly translate feedback into action. Changes happen all the time but you can roll with the punches.


  • 4-7 years experience working on content policy and/or online abuse matters
  • You have experience drafting and launching policy 
  • You have a deep understanding of human rights and civil rights as they intersect with technology. 
  • Prior experience working in a globally distributed team
  • Experience balancing safety issues and freedom of expression
  • Experience in operations & process improvement
  • Bachelor’s Degree or equivalent education / experience
  • Fluency in one or more language(s) other than English is a plus!

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