Senior Trust & Safety Analyst

  • Individual Contributor
  • TSPA Members
  • New York, NY, USA
  • Experience level: 3+ years

Website OKCupid

This content was reproduced from the employer’s website on August 25, 2021. Please visit their website below for the most up-to-date information about this position.
Sr. Trust & Safety Analyst
OkCupid is the only dating app that connects people over what really matters—and it works! Odds are a person you know has met someone on OkCupid (seriously, just ask around). Joining the OkCupid team means getting to help millions of people around the world connect every day.
Our mission is to provide world class service to users and build trusted connections safely and confidently. We’re looking for a motivated, highly experienced Trust and Safety Analyst to join our diverse Trust and Safety team in a fully remote position. This person will play a critical part defending our users from harm and to help maintain OkCupid’s commitment to being a trusted and safe community for everyone.
As a Sr. Trust & Safety Analyst, you will play a key role in defining the guidelines, protocols and enforcement of our policies, removing harmful content and actors from our platform who violate the community guidelines. You will also ensure that you will review user reports on scams, bullying and harassment, fraud and scams and take proper actions on these reports.
What You’ll Do:
Work in a queue-based environment and ensure that all operational metrics are being met for the health of the queue.
Review content including profiles, photos, Videos and messages and action on them.
Detect and remove users violating our Terms of Service from the site
Handle critical reports about sensitive topics that require tact, attention to detail in a timely manner
Work closely with the moderation team as well as Legal, Billing, and Customer Support
Help escalate issues to legal and other XFN partners.
Build and maintain insights and recommendations to the product team to improve customer experience on our platform.
Communicate seamlessly with with internal and external teams through Slack and email
Assist with special projects as needed
What We’re Looking For:
3+ years experience with online moderation and/or digital fraud prevention
Experience troubleshooting complicated scenarios
Strong pattern recognition and research skills; excellent attention to detail
Familiarity with current Trust & Safety concepts and concerns, including but not limited to privacy issues, account take-overs, hate speech, bullying, doxxing, and more
Excellent logic based judgement, including knowing when to escalate and how to prioritize
Exceptional written and verbal communication skills
Deep understanding of internet norms and interactions, power dynamics, and consent
Sensitivity to a diverse and global user base
An understanding of intersectionality and how bias can affect decisions
A passion to help people and help people and nurture a healthy community
An unflagging sense of ethics & integrity, and a proven passion for helping people
Familiarity with KPI and productivity metrics
The ability to work reliably and independently from home – previous remote work experience strongly preferred
Experience handling high-risk, challenging content (imagery and text)
Nice to haves:
Fluency in a second language (especially Hindi, Bengali, Hebrew, Tagalog, Mandarin, Indonesian, Malay, Arabic, Turkish)
Strong cultural and linguistic understanding of India, specifically Delhi, Bangalore, or Mumbai areas
Prior experience working with legal teams, law enforcement, or crisis helplines
Prior experience in Customer Support
Familiarity with OkCupid and/or other dating apps
What’s in it for you?
– Competitive salary and full benefits, including Medical, Dental, Vision, and 401k
– Workstation and tools of your choice
– Paid attendance to conferences
– Complimentary catered lunch and an endless supply of snacks & drinks (in-office)
– Monthly snack boxes (remote)
– Company funded happy hours/events
– Discounted fitness membership with ClassPass
– Generous maternity and/or paternity leave and contributions towards fertility preservation
– A team full of incredibly curious and friendly people
OkCupid is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.

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