Trainer – Trust & Safety – Amsterdam

  • Individual Contributor
  • TSPA Members
  • Amsterdam
  • Experience level: 2-3+ years

Website TikTok

This content was reproduced from the employer’s website on October 25, 2021. Please visit their website below for the most up-to-date information about this position.

Responsibilities

The Trust and Safety team at TikTok helps to ensure that our community is safe and empowered to create and enjoy content across all of our apps while protecting our brand.

As a Trainer in our Trust and Safety team, you will be responsible for the deployment of key training courses and delivering policy updates to our content moderators based in Amsterdam. You will take the lead on designing, developing, implementing and facilitating training and development programs. Additionally, you will work closely with our quality assurance and policy teams, to develop strategies, quality action plans, create/maintain our knowledge base and training curriculum for continuous improvement and learning.

1. Deliver process/product/policy training in classroom and/or online environment.
2. Help to develop and deliver training courses for different trainees/markets/products.
3. Identify and assess the training needs of the team to bridge any process/policy gaps for better performance and understanding the policy.
4. Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
5. Work with the business team to achieve top performance, including group coaching, bottom performers identification, and training.
Qualifications
1. At least 2- 3 years training experience within content moderation, trust and safety or policy in a major tech or media company.
2. Ability to embrace a fast-paced working environment.
3. Strong cross-cultural communication and interpersonal skills.
4. Fluent verbal and written proficiency in second language will be a plus. A proficient second European language will be a big plus.

To apply for this job please visit careers.tiktok.com.