Trust and Safety Lead

  • People Management
  • TSPA Members
  • Raleigh, NC, USA or Remote
  • Experience level: 1-2 years

Website Discord

This content was reproduced from the employer’s website on May 25, 2021. Please visit their website below for the most up-to-date information about this position.
We are looking for a people-focused, passionate, and empathetic Trust and Safety lead who will help drive our mission of keeping Discord users safe, while supporting the growth of a team of skilled Trust and Safety professionals.

What you’ll be doing

  • Managing a team of individual contributors and supporting them with their work in our ticket queue, proactive spaces, and other daily tasks.
  • Provide mentorship and guidance in goal setting and skill building.
  • Rolling up your sleeve and contributing to daily queue work and occasionally participating in an on-call rotation for urgent safety concerns
  • Serve as the main point of contact for direct reports in matters that need to be escalated
  • Contributing to quarterly and annual goals set by Trust and Safety

What you should have

  • 1-2 years managing or mentoring people
  • 1-2 years of experience in Trust and Safety or related work
  • A cover letter (this is mandatory). Don’t skip this one!
  • Passion for supporting both your team and our users
  • Strong organizational and communication skills
  • We are looking for candidates either in the Raleigh, North Carolina or approved East Coast states

Bonus Points

  • Familiarity with Discord
  • Multilingual

Benefits and Perks

  • Medical insurance including Health, Dental, Vision 
  • 18 paid holidays + 4 weeks of PTO
  • Unlimited sick days 
  • Parental Leave and fertility benefits 
  • Supported-employee clubs and Employee Resource Groups 
  • Commuter Contributions of $270 a month (pretax) 
  • Daily lunches and unlimited snacks 
  • Monthly gym and fitness stipend 

To apply for this job please visit discord.com.