Trust and Safety Specialist (Policy)

  • Entry Level
  • TSPA Members
  • Anywhere

Website Wikimedia

This content was reproduced from the employer’s website on July 19, 2021. Please visit their website below for the most up-to-date information about this position.


The Wikimedia movement aims to become a platform that serves open knowledge to everyone. We are focusing on building strong and diverse communities that reflect the world, including those that have been left out by structures of power and privilege. In order to better support the growth of this thriving movement, the Wikimedia Foundation is dedicated to providing safe spaces for the global, robust, culturally diverse community of volunteers we serve and equitable processes for all participants.

Policy experts on the Trust and Safety Policy team lead key initiatives including the Universal Code of Conduct project, work on policy issues affecting governance of the platform, and partner with other T&S personnel, community and expert stakeholders, Legal, and Public Policy on policy development and implementation assurance. Policy staff will also collaborate with the Trust and Safety Operations team, led by the Senior Manager, Legal Trust Safety Operations, to maintain and staff the system in place to deal with threats of suicide and violence on Foundation projects and, as needed and available, assist that group in evaluating reactive or incident-based reports of harassment, safe spaces violations or similar concerns.

A successful Trust and Safety Policy Specialist will collaborate respectfully with others, encourage collegial engagement, treat private information with discretion, be creative and open to new solutions, be supportive of other Specialists, and be flexible in assignments. The Specialist will also step into difficult discussions and situations, including those that may involve child protection and graphic imagery, and explain the details and context as needed to promote effective resolution, mutual understanding and civil communication. This is a sometimes chaotic and challenging environment that offers best opportunities for those who thrive working both independently and with others.

This role reports to the Senior Manager, Trust and Safety Policy.

You are responsible for:   

  • Becoming an expert in our policy areas and enforcement guidelines.
  • Partnering with other T&S personnel, community and expert stakeholders, Legal, and Public Policy on policy development, such as researching and drafting policy proposals.
  • Co-developing and maintaining thorough policy documentation and providing clear recommendations on enforcement guidelines to staff and community functionary groups.
  • Helping train enforcement stakeholders and participating in quality and alignment exercises.
  • Creating comprehensive policies which are transparent, clear, & culturally relevant.
  • Collaborating closely with other Trust and Safety staff in evaluating, processing and appropriately escalating inappropriate content and threats against the safety of volunteers or the public. This work involves coordinating with other staff in team rotation to ensure 24/7 coverage for emergencies. This work may include evaluating threats of self-violence or terrorism, or processing inappropriate imagery, including imagery involving minors.
  • Stepping into difficult discussions and situations, when necessary, to provide details and context to promote effective resolution, mutual understanding, and civil communication.
  • Building relationships with Wikimedians, including key volunteer community members, around the world.
  • Performing other duties, as required.

Skills and Experience:

  • Excellent judgement and critical thinking skills: you can assess numerous inputs, weigh tradeoffs, manage ambiguity, and collaboratively make difficult decisions.
  • Experience with Content Policy, Incident Response or Content Moderation and an interest in community-dependent policy development.
  • Passionate about and have a deep understanding of global online safety and abuse matters.
  • Team player who cares deeply about his/her/their own work and also helps colleagues succeed.
  • Outstanding organizational and interpersonal communication skills with an ability to communicate compassionately and professionally with key stakeholders in styles ranging from precisely detailed to clear and simple, depending on context.
  • Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships.
  • Resilience in dealing with difficult subject matter.

Additionally, we’d love it if you have:

  • Experience and/or training in capacity building (volunteer capacity applies) or mediation.
  • Experience in group or community facilitation.
  • Experience recruiting, motivating and organizing online volunteers.
  • Experience with CRM and ticketing systems, such as Zendesk.

To apply for this job please visit