Account Fraud Manager

  • Individual Contributor
  • San Francisco, CA, USA
  • Experience level: 2+ years

Website Redbubble

This content was reproduced from the employer’s website on May 23, 2021. Please visit their website below for the most up-to-date information about this position.  

The Role & Team:

We’re looking for someone to join the Content Operations team as our new Account Fraud Manager. The team is a diverse and global group who are passionate about keeping the marketplace clean and safe by enforcing Redbubble’s policies related to content and artist accounts. You will work closely with cross-functional groups across the business including Fraud, Legal/Policy, and customer service to help enforce our guidelines, remove bad actors from the platform, and improve the overall experience for users of Redbubble. You bring solid experience in the trust & safety space, and are a strategic and data-driven thinker. You’ll help to shape our account integrity practices while rolling up your sleeves to review accounts and prevent abusive behavior on the platform. 

What you’ll do:

  • You will review and remove artist accounts for abusive behavior
  • You will propose and implement rules to mitigate and prevent account abuse on the platform
  • You will stay current on trends across the team and business to identify potential risks and patterns
  • You will advocate for legitimate artists on the platform and identify opportunities to increase trust
  • You will define and track progress against objectives and key results that align with strategic vision
  • You will leverage data to make decisions that will improve and optimize our approach to account integrity

What you bring:

  • 2+ years experience in trust & safety for online platforms, preferably in accounts fraud
  • Experience with industry-standard fraud detection tools required
  • You’re an independent thinker and self-starter, able to take ownership of this area and drive immediate improvements 
  • Super-sharp, passionate about trust & safely and improving users’ experience on Redbubble
  • Excellent communication skills with all levels and functions

To apply for this job please visit careers.redbubble.com.