Trust & Safety Analyst

  • TSPA Members
  • Dallas, TX, USA
  • Experience level: 3-5 years

Website Match Group

This content was reproduced from the employer’s website on September 22, 2021. Please visit their website below for the most up-to-date information about this position.

The Trust & Safety Analyst should have a solid understanding and background knowledge on high severity issues and Trust & Safety queues, as well as overall knowledge of Care.
The Match and Match Affinity Trust & Safety team is on a mission to create a safer platform and community for all. In the role of Trust & Safety Advocate, you will handle high-severity escalated issues and work closely with our Legal, Safety, and Product departments to ensure a safe, secure, and positive member community. 

How you’ll make an impact:

  • You will QA/Audit high severity tickets, high severity keywords and Sentinel Cases
  • You will work closely with Trust & Safety Team Lead to assess incoming and outgoing data for reporting purposes
  • You will work on Serious Threat and Backup Legal Escalations
  • You will work closely with the Team Lead for coaching and quality assurance

We could be a match if:

  • You have 3-5 years’ experience with QA/audit in a high-volume customer care support, content moderation, or help center operations experience (and exposure to safety- or fraud-related issues/crime would be helpful in this role)
  • You have excellent knowledge of trust & safety handling procedures
  • You have prior experience with Excel, CRM, customer database or customer support systems and tools

What’s the team like?

  • You will report to the Trust & Safety Supervisor
  • Trust & Safety Analysts who succeed on this team are team players who have a positive attitude, as well as excellent multitasking and customer service skills.

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