Trust & Safety Analyst – Night Watch

  • Entry Level
  • Individual Contributor
  • Raleigh, NC, USA
  • This position has been filled

Discord

This content was reproduced from the employer’s website on May 23, 2021. Please visit their website below for the most up-to-date information about this position.
What you’ll be doing
  • Review and evaluate content for compliance with our Community Guidelines.
  • Analyze data, propose and implement programmatic rules to handle abuse at scale.
  • Work with CX, legal, and PR in responding to sensitive issues.
  • Think both quantitatively and qualitatively and create reports to improve, optimize, and innovate.
  • Analyze new and potential features and propose plans to help reduce or remove abuse before it happens.
  • Participate in a on-call rotation for urgent emergency reports from law enforcement.
What you should have
  • Strong problem solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms.
  • Familiarity with technical systems: you don’t need to be a software developer, but you should be able to understand networking and systems.
  • Incredible empathy and patience: we want our users to know that they’ve been heard.
  • Ability to work in a fast-paced environment and make important decisions under pressure.
  • A passion for gaming and online safety.
  • Willingness to work during non-typical or non-core hours.
Qualifications
  • Ability to work during one of these time shifts:
    • 4pm – 1am PST (Mon – Fri)
    • 12am – 9am PST (Mon – Fri)
    • 4pm – 1am PST (Sun – Thurs)
    • 4pm – 1am PST (Tues – Sat)
  • Bachelor’s degree, Associate’s degree, or equivalent work experience.
  • Experience implementing content policies (for example, being a subreddit moderator)
  • This role will be based out of our San Francisco office, required to be in Bay Area.
  • A cover letter is mandatory!
Bonus Points 
  • Fluency in SQL and Python. 
  • Experience with Discord’s API.
  • Familiarity with ticketing systems, enough that you know keyboard shortcuts.
  • Project management skills and experience driving cross-team collaboration.
  • In-depth knowledge of internet culture and trends.
Benefits and Perks
  • Medical insurance including Health, Dental, Vision
  • 18 paid holidays + 4 weeks PTO
  • Unlimited sick days
  • Parental Leave and fertility benefits
  • Supported-employee clubs and Employee Resource Groups
  • Commuter Contributions of $270 a month (pretax)
  • Daily lunches and unlimited snacks
  • Monthly gym and fitness stipend