Trust & Safety Investigator

  • Individual Contributor
  • Phoenix, AZ, USA
  • Experience level: 1+ years

Website Uber

This content was reproduced from the employer’s website on July 11, 2021. Please visit their website below for the most up-to-date information about this position.

Starting June 14, 2021, successful external candidates may receive a one-time sign-on bonus of $500! Apply today to join Uber and ignite opportunity by setting the world in motion.

What You’ll Do

  • Handling a high volume caseload of urgent and critical incident types
  • Providing thorough, detailed investigations using various support platforms (email, chat, phone) to develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders
  • Maintaining excellent interpersonal skills and professionalism while delivering outstanding customer service
  • Employ critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and high severity safety concerns
  • Learn and master multiple knowledge base and contact management systems
  • Contacting, interviewing and obtaining statements from insurers, witnesses and law enforcement to secure vital information.
  • Act with a sense of urgency to ensure the complete, accurate and timely completion of your caseload within strict service level and quality agreements

Basic Qualifications:

  • Minimum of:

One year of experience conducting investigations or handling urgent and high-priority issues, such as accidents, safety concerns, critical incidents, insurance claims, :

OR one year of Uber customer support experience maintaining a high level of performance, as demonstrated by meeting or exceeding expectations in current role for a minimum of six months

Preferred Qualifications:

  • AA Degree, and/or pursuing a degree in Criminal Justice, Sociology, Business, or Communications
  • Investigations experience in Law Enforcement, Claims Liability, HR
  • Experience in Crisis Management and/or Sensitivity Training
  • Experience interviewing both parties to an incident either in-person or over the phone
  • Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
  • Commitment to excellence in behavior, performance and work product
  • Organized and self-driven with an excellent ability to handle a large caseload
  • Ability to adjust and adapt in a dynamic work environment
  • Strong written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present effective written communication to varied audiences
  • Proven computer and time management skills
  • Willingness to work weekends, holidays and outside a standard 8 to 5 shift

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