Trust & Safety Manager

  • Individual Contributor
  • USA or Australia
  • Experience level: 3-4+ years

Website linktree

This content was reproduced from the employer’s website on September 11, 2021. Please visit their website below for the most up-to-date information about this position.

We’re looking for a Trust & Safety Manager to join the Linktree Legal Team, based in Australia or USA. This role would be suited to someone who is passionate about joining a rocket ship start-up in the technology and creator space, and who thrives on acting as a true business partner to protect our ecosystem and developing help documentation on new launches.

On a day-to-day basis, some of the key things you’ll be doing include:

  • Help draft guidelines and procedures for the Trust & Safety team, as well as ensuring the team is up-to-date on all policy and product changes
  • Work closely with key stakeholders, including our content moderation team, Legal, and Product on time sensitive escalations
  • Protect our ecosystem, prevent fraudulent activity, enforce our policies, ensuring compliance across a global user base of millions
  • Develop help documentation on new launches
  • Offer input on risk assessments for new projects with product, engineering, and external partner teams

Requirements

  • Minimum of 3-4 years experience in a trust & safety role
  • Experience with ticketing systems, direct-to-customer interactions and quality control checks
  • Critical thinking skills to understand and summarise complex issues within minutes
  • Ability to multitask, prioritise, and keep up with a large volume of tasks in a fast-paced environment
  • Extreme attention to detail
  • Passion for helping people
  • Bachelor degree or higher

Bonus points for:

  • Experience with user policies
  • Scaling new tooling
  • Product and project management
  • Developing help documentation

To apply for this job please visit jobs.linktr.ee.