Trust & Safety Specialist

  • Entry Level
  • Individual Contributor
  • Lehi, UT, USA

Neighbor

This content was reproduced from the employer’s website on April 26, 2021. Please visit their website below for the most up-to-date information about this position.  

TRUST & SAFETY SPECIALIST – LEHI, UT

Create successful “neighbors” and build our customer success department
 

 

Neighbor.com is an online community where people with extra space in or around their home can connect with people in need of storage. At 50% the cost of traditional self storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize their unused space.
 

 

CULTURE AND BENEFITS

Unique opportunity to be one of the first employees at a fast-growing, VC-backed tech startup and work directly with managementBe part of a fun, collaborative and inclusive team of innovative, talented, and motivated individualsPaid time off, competitive health/dental benefits, and stock options
 

 

TRUST & SAFETY RESPONSIBILITIES

Customer Care & Process Development
 
Resolve inbound customer care issues via online chat, email, and phone
Including connecting renters with storage listings, resolving payment issues, handling advanced customer situations such as eviction, answering general questions
 
Research and develop applicable processes for handling issues related to the storage marketplace
Potential process development includes trust & security, return policy, eviction timeline, claims reporting channels, accountability metrics
 
Improve existing self-help resources by writing online support articles and through creating new customer success materials
 

 

DESIRED APPLICANT SKILLS

Ability to work without significant oversight in a fast-changing environment
Self-starter, detail-oriented, and analytical
Personable, professional, and able to talk to customers in a concise, Neighborly manner
Extremely proficient in English writing
Experience in peer-to-peer marketplace a plus

To apply for this job please visit jobs.lever.co.